Virtual Customer Service Integration: A Web Reality

April 1, 2008

Although a number of utilities still print and mail their bills, many offer the ability to view and pay a bill over the web, also called Electronic Bill Presentment and Payment (EBPP). A few years ago, EBPP technology was cutting-edge, and as a result, many Customer Information System (CIS) vendors created their own web-based payment feature specific to their CIS. Third-party vendors created (more)

Evolving CIS Market Offers Added Functionality, New Players

January 1, 2008

Imagine if you will: Accurate financial data. Reliable controls. Easy report generation and a user-friendly system. Sound like a fully functioning financial system? Add in the ability to quickly adjust or create new rates, add services and have a real-time 360 degree view into the business. Now what do you have? A modern Customer Information System.

When combined with a good project (more)